Shipping and Delivery

 

Do you ship internationally?

No, unfortunately, we do not ship internationally at this point, but are working hard to bring this service to you soon.

Do I have to pay for shipping?

  • • We offer free shipping charges for orders above 10,000.
  • • Total shipping charges vary between INR 150 to INR 800  and will be calculated at checkout(charges are based on final weight ,volume  & location of the package to be delivered) .

How long will it take for my order to reach me?

  • • All orders are shipped within 3 working days of placing the order, and it typically takes another 2 to 10 working days for the order to reach you based on your location.
  • • Once your order has been shipped, you will receive an email notification with the courier and tracking details so that you can track your order online.
  • • Festive seasons time like Diwali and Christmas need extra days for delivery

Will all the items in my order be shipped in the same package?

Not necessarily. A single order may be shipped as multiple packages to ensure that your product(s) arrive safely and securely.

 

 Where is my order processed from?

All orders are processed from our own warehouse in Delhi, India. Orders will be delivered to the shipping address mentioned at checkout

 

If I have placed two separate orders ,can you combine the orders and offer me reduced shipping?

Unfortunately, once your orders are placed we cannot combine multiple orders due to regulatory and compliance issues .Shipping will be applicable for every new order (if it does not fall into the free shipping criteria.)

 

If you are not available at the address on delivery?

  • • Our delivery partners will attempt to deliver the package three times before they return it to us.
  • • Please provide the complete & accurate shipping address including zip code and a mobile number. This will help us in delivering your order faster. 

Shipping terms & conditions

  • • Any part cancellation or refund of the order may incur shipping charges on the balance order.
  • • Saturday, Sunday or any public holiday are not set as business days for standard deliveries.
  • • To qualify for free shipping your product total after any discounts should be above 10,000.      

 

 

Payments:

What is the payment methods accepted?

For shipping to India, we accept all major debit & credit cards (including Mastercard, Visa & American Express) and also provide Net Banking options across major banks. 

You can email us at care@etasaa.com for any further queries

 

What if my card has been debited multiple times for the same order?

If your card has been debited multiple times at the payment gateways while making a single purchase you can write to us on care @etasaa.com and we will resolve it for you.