Returns , Exchanges,Cancellations & Refunds

We endeavour to ensure that every transaction at our website is seamless. We take great care in delivering our products and adhere to the highest quality standards. If you are not happy with your purchase, please see options for returning or exchanging any of the items.

Is my purchase eligible for free return or exchange?

Your purchase is eligible for return or exchange if it meets the following conditions: 
• An incorrect product has been delivered to you i.e. the product does not match the item in the order confirmation email.
• If the product you receive has a genuine quality/manufacturing defect.

Please note that Exchange or Refund will not be made against the following items.

 ALL FRAGILE ITEMS ARE NON RETURNABLE

In our all product that are fragile are mentioned below, we only have open delivery system. By open delivery we mean that the customer needs to the product at the time of delivery. If the product is broken during transit our courier partner will take it back. If any damage is reported later we neither do not taken return nor refund any amount.

PRODUCTS IN FRAGILE & NON RETURNABLE

  1. GIFTS SECTION
  2. ALL ARTICLES MADE IN GLASS ARE NOT RETURNABLE.
  3. FURNITURE
  4. CANDLES
  5. DRY FLORAL & FAUNA
  6. CUSHION COVERS


Every return or exchange request is treated as an individual case. We are unable to offer refunds if we’ve been given an incorrect or incomplete shipping address, or if there are three failed delivery attempts by our shipping agency and/or the package is refused by the recipient.

 How do I return my purchase?

 • If you would like to return any of the items purchased please contact our care team within  24 hours  of delivery with the following information: 

- Order number 
- Delivery address 
- Specify the reason for return and in case of a defective or incorrect product, please send us an image of the item 

You may contact us via email at care@etasaa.com .We will look into the issue and respond to you within 48 working hours. 

A reverse pick-up will be scheduled within 3-4 business days if there is damage or wrong product delivery from our side. Please ensure that the product you return is unused and the original tags are intact.

 When will I receive the exchanged item?

 Once the item dispatched from your end reaches our warehouse, the replacement product will be shipped out to you and will reach you in our standard delivery time i.e.  10 working days.

  When will I receive the store credit or refund?

 • We will be happy to, following a quality check, offer you a refund or store credit, as applicable in your case. This will be processed within 15 business days.

• Any refund will be made in the original method of payment.

• If your purchase is eligible for a free return or exchange as explained above, the credit note or refund will also include the proportionate shipping cost. This does not apply to exchanges for size.

 How can I  cancel my order ?

• We will accept any cancellations within 24 hours of purchase. 

• You can email us on care@etasaa.com ,your request along with your order no of purchase along with the reason of cancellation.  

We will not be able to accept any cancellations beyond 24 hours of purchase for any reasons

  Terms and conditions

 • Credit notes for any returns or exchanges will only be sent to the registered email address or the email address has been used to make the purchase. 

 • Replacements will be offered based on availability of product. If we don't have the replacement product, we'll be happy to offer you a credit note .

• Proportionate shipping will be refunded only if it meets our conditions for a free return i.e. a quality or wrongly delivered product

• House and Home products can be returned only in case of a genuine quality defect.

For anyother query please write to care@etasaa.com